1. Introduction and Scope
Welcome to TiranaLuxCar. This Privacy Policy describes how TiranaLuxCar ("we", "us", or "our"), a car rental service operating in Tirana, Tirana County, Albania, collects, processes, stores, and protects personal information when you use our website at tiranaluxcar.com or interact with our services.
This policy applies to all visitors, registered users, and customers who browse our site, submit an enquiry, compare cars, or complete a vehicle booking - whether you are picking up from Tirana International Airport Mother Teresa, arranging hotel delivery to the Blloku neighborhood, or requesting a one-way hire to Durres or Saranda.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services. We encourage you to review this document periodically as it may be updated from time to time.
Our practices are guided by the applicable data protection legislation in Albania, including Law No. 9887 "On the Protection of Personal Data" and its subsequent amendments, as well as relevant European Union data protection principles where applicable to cross-border interactions.
2. Who We Are and How to Reach Us
TiranaLuxCar is a car rental comparison and booking platform based in Tirana, Tirana County, Albania. We act as a data controller for the personal information you provide directly to us through our website and communications channels.
For all privacy-related enquiries, requests, or concerns, you may contact our designated privacy contact using the details below:
- Email: info@tiranaluxcar.com
- Phone: +1 (823) 569-6634
- Postal Address: Tirana, Tirana County, Albania
We aim to respond to all privacy-related requests within 30 days of receipt. If your request is complex or you have submitted multiple requests, we may extend this period by a further two months and will notify you accordingly.
3. Information We Collect
We collect different categories of personal data depending on how you interact with our platform. The information we gather is limited to what is necessary for the purposes described in this policy.
3.1 Personal Identification Details
When you submit a booking enquiry, create a user profile, or contact us for support, we may collect your full name, email address, phone number, nationality, and date of birth. For vehicle rental purposes, we may also collect your driver's license number, license issuing country, and expiry date - information required by vehicle supply partners and insurance providers to confirm your eligibility to drive.
3.2 Booking and Transaction Data
We collect details about your rental requirements, including your preferred vehicle category, pickup and drop-off locations (such as Tirana International Airport Mother Teresa, specific hotel addresses in the city center, or landmarks along Ring Road), rental dates and duration, and any additional services requested such as child seats, GPS navigators, or additional drivers.
3.3 Payment Information
TiranaLuxCar does not directly store your full payment card details. Payment processing is handled exclusively by trusted third-party payment processors who comply with Payment Card Industry Data Security Standards (PCI DSS). We may retain a transaction reference number, payment status, and the last four digits of a card for record-keeping and dispute resolution purposes.
3.4 Technical and Browsing Data
When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, operating system, referring URL, pages visited, time spent on each page, and device identifiers. This data is collected through server logs and cookies, and is used primarily for website analytics, security monitoring, and performance improvement.
3.5 Location Data
With your explicit consent, we may access approximate location data from your device to help you find nearby pickup points, calculate distances to Tirana city landmarks, or suggest relevant vehicle options suited to your planned route - for example, recommending an SUV for mountain drives toward Kruja or Berat.
3.6 Communications Data
We retain records of any correspondence you have with us via email, contact forms, or telephone. This includes support requests, booking modifications, complaints, and general enquiries. These records help us provide consistent customer service and resolve disputes effectively.
4. How We Use Your Information
We process personal data only for legitimate, clearly defined purposes and never in ways that are incompatible with those purposes.
4.1 Processing Your Booking
The primary use of your personal data is to facilitate your car rental booking from start to finish - from the initial search and comparison phase through to vehicle handover, whether at the airport, your hotel in Tirana, or another agreed location. This includes verifying your identity, confirming your driving license, coordinating with vehicle supply partners, and issuing booking confirmations.
4.2 Customer Support and After-Service Communication
We use your contact details to respond to enquiries, provide updates about your booking, handle amendments or cancellations, and manage any post-rental feedback or disputes. This is a core operational necessity and forms part of our legitimate interest as a service provider.
4.3 Service Improvement and Analytics
Aggregated and anonymised browsing and interaction data helps us understand how visitors use our platform, which vehicle categories attract the most interest, and where users encounter difficulties. These insights inform our ongoing efforts to make the booking process smoother and more helpful for families, solo travelers, business guests, and young drivers exploring Albania.
4.4 Marketing Communications
With your explicit consent, we may send you promotional emails about seasonal deals, weekly hire discounts, or new vehicle categories added to our platform. You may withdraw your consent and unsubscribe at any time using the link included in every marketing email or by contacting us directly. We do not engage in unsolicited bulk messaging.
4.5 Legal Compliance and Fraud Prevention
We may process your personal data where required by Albanian law, court orders, or regulatory authorities. We also use data to detect, investigate, and prevent fraudulent bookings, identity misrepresentation, or misuse of our platform.
5. Data Sharing with Third Parties
TiranaLuxCar does not sell your personal data to third parties. We share information only with carefully selected partners who are bound by confidentiality obligations and who process data only on our documented instructions.
5.1 Vehicle Supply Partners
To fulfill your booking, we share the necessary identification and booking details with the specific car rental provider fulfilling your order. These partners operate across Tirana and the wider Tirana County area, including at Tirana International Airport and city delivery points.
5.2 Payment Processors
Secure payment infrastructure is provided by third-party processors who are independently certified and compliant with applicable data security standards. Your financial data is transmitted directly to these processors over encrypted connections.
5.3 Insurance Providers
Where rental packages include insurance coverage, relevant driver details may be shared with the insuring party to validate the policy and process any claims arising during the rental period.
5.4 Technology and Analytics Services
We use trusted technology providers for website hosting, analytics platforms, and customer relationship management. These providers are contractually restricted from using your data for any purpose other than providing the specific service to us.
5.5 Legal and Regulatory Authorities
We may disclose personal data to Albanian law enforcement, courts, or regulatory bodies when legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of TiranaLuxCar, our customers, or the general public.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, in line with our legal obligations and legitimate business needs.
Booking records, including personal identification and transaction data, are retained for a period of five years from the date of the last transaction. This period reflects standard commercial record-keeping requirements and potential dispute resolution timelines under Albanian law.
Marketing consent records are retained for the duration of your subscription to our communications. If you withdraw consent, we will remove your details from active marketing lists promptly, although a suppression record may be kept to prevent accidental re-contact.
Technical log data collected for security and analytics purposes is typically retained for up to twelve months, after which it is deleted or anonymised.
Communications data (emails, support tickets) is retained for up to three years from the date of the last interaction, unless a longer period is required for an unresolved dispute or legal matter.
7. Your Rights Under Albanian Data Protection Law
As a data subject under Albanian law and in line with European data protection principles, you have a number of important rights regarding your personal information.
7.1 Right of Access
You have the right to request a copy of the personal data we hold about you, along with information about how it is used and with whom it has been shared.
7.2 Right to Rectification
If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. This is particularly important for booking-critical details such as your driver's license number or contact information.
7.3 Right to Erasure
In certain circumstances, you may request the deletion of your personal data - for example, if the data is no longer necessary for the original purpose, or if you withdraw consent and there is no overriding legal basis for continued processing.
7.4 Right to Data Portability
Where processing is based on your consent or a contract, and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format, or ask us to transmit it directly to another service provider where technically feasible.
7.5 Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, in which case we will cease processing unless we can demonstrate compelling grounds that override your interests.
7.6 Right to Restriction
You may request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or while an objection is being assessed.
To exercise any of these rights, please contact us at info@tiranaluxcar.com. We will respond within the legally required timeframe and will not charge a fee for straightforward requests.
8. Data Security
TiranaLuxCar takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure.
Our website uses industry-standard SSL/TLS encryption for all data transmitted between your browser and our servers. Access to personal data within our organisation is restricted on a need-to-know basis, and staff who handle personal information receive regular data protection awareness guidance.
All third-party service providers who process data on our behalf are subject to contractual security requirements and are assessed for their data protection practices before engagement. We do not transfer personal data outside of secure environments without appropriate safeguards in place.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely infallible. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority and affected individuals in accordance with applicable law and without undue delay.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytical data. Cookies are small text files stored on your device when you visit our site.
We use strictly necessary cookies to ensure the website functions correctly, preference cookies to remember your settings (such as preferred pickup location or vehicle type), and analytics cookies to understand how visitors interact with our platform. We do not use cookies to build advertising profiles or track you across unrelated third-party websites.
You can manage your cookie preferences through your browser settings or via our cookie consent tool when you first visit the site. Disabling certain cookies may affect the functionality of some parts of our platform, including the booking search tool.
10. Policy Updates
We review and update this Privacy Policy periodically to reflect changes in our services, legal requirements, or data processing practices. When we make material changes, we will update the "last revised" date at the bottom of this page and, where appropriate, notify active users by email.
We encourage you to revisit this page regularly. Your continued use of the TiranaLuxCar website following any update to this policy constitutes your acknowledgement of the revised terms.
11. Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal data, please reach out to us. We are committed to addressing your enquiries promptly and transparently.
- Email: info@tiranaluxcar.com
- Address: Tirana, Tirana County, Albania
- Phone: +1 (823) 569-6634
If you are not satisfied with our response, you have the right to lodge a complaint with the Albanian Information and Data Protection Commissioner (Komisioneri per te Drejten e Informimit dhe Mbrojtjen e te Dhenave - IDPC), the relevant supervisory authority for data protection matters in Albania.
Last revised: June 2025